Partners
Outstanding Ecosystem
As part of our constant quest to offer more to our customers, Sapiens is proud to partner with innovative companies that help us expand and refine our offerings, scale up to meet even the largest and most daunting implementation challenges, and enter new markets and locales.
- Industry challenge
- The Solution
- Business benefits
- Hear from Our Partners
Today’s insurance industry is facing rapid change and heightened customer expectations. This is in addition to the “cost-conscious” customer, who frequently switches carriers. Now more than ever, insurance leaders are seeking transformation, innovation, and reduced expenses.
Sapiens, in partnership with Microsoft, is an extensive technology and go-to-market strategic partnership enabling intelligent insurance and empowering more personalized and enhanced experiences. Learn more about the partnership between Microsoft and Sapiens IDITSuite for P&C.
- Microsoft Azure is our cloud provider for Sapiens Cloud
- Sapiens & Microsoft – integrated across Microsoft’s portfolio, including Azure, Microsoft 365, Power BI. Roadmap: Dynamics 365
- Sapiens’ solutions are surfacing in the Azure Marketplace
- Sapiens is working closely together with MS product teams
- Industry challenge
- The solution
- Business benefits
A perfect storm of increased costs, medical inflation, post-COVID backlogs, chronic diseases, an ageing population, and increased demand means healthcare insurers can no longer keep up with paperwork, jeopardizing their profit margins. Streamlining claims processes and reducing costs is on top of their agenda to remain competitive, yet is challenging to execute due to the complexity of medical claims data requiring a specialized approach, non-scalable operations and legacy systems.
Qantev is an end to end AI claims platform helping health & life insurers reduce claims leakage, improve loss ratios and improve customer experience. The modular platform, built with a specialized layer of artificial intelligence replicating the decision making process of a medical expert, enables claims automation, fraud waste and abuse detection, provider network optimization, and specialized data acquisition/OCR to capture, clean and enrich & digitize data from any types of medical document.
- Increased claims straight through processing
- 10% reduction in total claims costs
- 75% FWA hit rate and 25% increase in SIU team efficiency
- 25% increase in customer satisfaction
- 2-5x return on investment within 12 months
- 99% OCR accuracy for printed, 90% for handwritten, any languages, template free
- Industry challenge
- The solution
- Business benefits
Need to quickly and easily create communication templates from a single design interface (ability for drag and drop design composition approach). Along with having a central version-controlled and compliant library of content.
Quadient provide a portfolio of technology that enables organizations to create better experiences for their customers through timely, optimized, contextual, highly individualized, and accurate communications for all channels. Extend your communications by using Inspire Flex’s secure delivery channels. Power interactive and compliant experiences at scale for web, mobile and digital. Inspire will allow insurers to easily design, modify, manage, and deliver claim and policy documents without the need for technical expertise. This will drive efficiency, reduce errors and enhance communication across all channels.
Rapid personalization of both claims and policy correspondence reduce cycle times by utilizing previously generated templates
Easy access to a central repository of templates, plus automated data and content prefill document templates, save agents time
Built-in document preview capability during authoring facilitates a quick turn-around from edit to production
Easily integrate multiple data sources to generate personalized digital and printed communications on demand or in high-volume batches.
- Industry challenge
- The solution
- Business benefits
Insurers often to struggle to adjust their pricing with any real pace, taking weeks or months to build pricing models only to then have to transform these models down into rating structures that are manually deployed, thus losing accuracy and efficiency in the process. Insurers are facing an ever increasing competitive environment, it is essential they can rapidly build and deploy new pricing in order to stay ahead of the market
Quantee help insurers, MGAs and InsurTechs to improve the granularity and accuracy of pricing models, deliver more targeted results, enable instant deployment and monitoring in real-time.
Quantee provides an end-2-end dynamic pricing & modelling platform which allows Insurers and MGAs to efficiently manage the entire pricing process through one user interface. This gives the power back to the pricing teams, allowing them to perform inter-day price changes and build sophisticated pricing models that utilize the latest techniques and insights
- Ultimate efficiency through the pricing process with an end-2-end solution
- Complete flexibility to be able to build any type of pricing model easily
- Deploy rapidly to market with a pre-integrated pricing engine with API connectivity
- Industry challenge
- The solution
- Business benefits
The existing market solutions suffer from manual inspection processes, long review times, and additional blocks to productivity. These problems cause delays while frustrating claims processors, repair shops, and customers who rely on their cars.
From Underwriting, through FNOL, to settlements, Ravin AI greatly reduces friction. Our AI-powered assessment of damage combined with Ravin’s seamless video capture experience, produces greater insight, ensures that standards are met from the start, and helps repair shops source the required parts. Saving effort, speeding up claims, and getting people back on the road.
- Cut down claim cycle time to minutes. A customer is guided by the Ravin Inspect app to capture damages with a
mobile app. - Empower and create transparency between insurer, customer, and repair shop.
- Advanced AI ensures high quality, multi-angle capture and limits fraud.
- Repairers receive full visibility and participate in the quote using Ravin’s remote intelligent dashboard.
- Industry challenge
- The solution
- Business benefits
Motorcycles face a disproportionately high accident rate, with fatalities 30 times more likely than in cars. Unfortunately, safety technology for motorcycles lags behind that of cars, contributing to elevated insurance costs. Moreover, motorcycle fleets lack visibility into rider safety aspects, hindering their ability to take data-driven preventive measures or capture video footage in the event of accidents.
Rider Dome utilizes AI to deliver real-time alerts to riders, effectively mitigating critical threats on the road and reducing accidents. Additionally, our Fleet Monitoring Platform equips fleet managers with the real-time data necessary to monitor, track, and measure fleet safety.
- Improve motorcycle riders’ safety, leading to a reduction in accidents
- Generate significant savings for fleets by addressing both direct and indirect costs associated with motorcycle accidents
- Enable insurance companies to offer advanced solutions that mitigate rider risks and support data-driven insurance decisions
- Industry challenge
- The solution
- Business benefits
Automation has created efficiencies to medical bill processing that have had an opposing effect to the management of high dollar medical bills. Faster turn-around time, siloed adjudication tools, and minimal human touch have left a status quo where the market has accepted that casualty medical payments will have a high degree of overpayment.
S1 Medical’s bill review program & complex bill strategies brings the necessary balance of available tools, clinical competency, and communication to produce clinically reviewed, accurately coded, and competitively fair medical payment allowances.
- Every medical bill submitted to Complex Bill Strategies begins with an exhaustive review of every line of supporting medical notes
- Rather than a predetermined “pend queue” hierarchy, S1 takes all options into consideration and chooses the most effective strategy, bill by bill
- Real-time claims status & updates
- Our solution involves people, who are available and ready to speak in detail with complete familiarity on every bill
- This intense effort found in S1’s Complex Bill Strategies generates medical bill savings that far exceed the market-standard bill adjudication reductions
- Industry challenge
- The solution
- Business benefits
Insurance administration systems were not built to engage directly with a policyholder on his, often now mobile, device of choice, yet policyholders want a personalised experience with a consistent brand experience when and where they wish to engage.
Hence, on-boarding new customers and processing renewals, MTAs & payments processes are often cumbersome, expensive and inconvenient.
Cloud-hosted SDX Engage is already used across multiple policy lines by TIA administration users to seamlessly digitise customer engagements – automating full process flows between the administration system and the policyholder’s device of choice.
With our established APIs, Insurers and Brokers can very quickly on-board customers, exchange documents and receive customer payments or confirmations (by simple acknowledgement or multi-party eSignature) with a consistent brand experience.
- Simply automate customer engagements, including documents, customer confirmations, eSignatures and payments, throughout your on-boarding, MTA, claims, renewals and payment processes
- Digitise your product lines without any changes to your administration system
- All activities and data exchanged through any customer engagement workflow are automatically recorded in the customer’s vault and back into your administration system
- Improve your customer experience whilst reducing inbound and outbound call volumes.
- Industry challenge
- The solution
- Business benefits
Several industry reports estimate fraud to be around 10% of the entire insurance gross written premium for P&C. This represents total losses of more than $40 billion for P&C insurers in the US and more than $55 billion for P&C insurers in Europe. In addition, fraudsters are becoming more innovative, deploying complex fraud patterns. SIU teams find that rules-based solutions are less reliable and more labour-intensive when faced with novel fraud techniques.
Shift Claims Fraud Detection is an AI-native solution that lets investigators discover more fraud, faster, and throughout the entirety of the claims process. Our solution leverages the collective knowledge of over 200 data scientists and over 100 external data sources – including trusted fraud detection resources such as Lexis-Nexis and the NICB. G71By combining insurance-specific intelligence and data, Shift Technology creates a solution that lets investigators find and mitigate more fraud while encountering fewer false positives. This improves the customer experience and creates cost savings that P&C insurers can pass on to their policyholders.
- Powerful AI solution grows hit rate by 3x
- Reduce false positives to drive more efficient workflows
- Identify both simple and sophisticated fraud techniques
- Clear context for 60% faster resolutionShift Technology is enabling P&C insurers to see more, do more, and be more for their policyholders. Decisions shape the insurance industry. P&C insurers must make the correct decision, quickly, in every policyholder interaction, from underwriting to claims and beyond. Shift’s AI solutions effectively automate and optimize insurance decisions, liberating insurers to innovate and find new ways to be there for their customers.
- More accurate decisions about fraud and misrepresentation at the point of underwriting and policy
activation to reduce leakage - AI-native claims fraud detection that effectively identifies individual and network fraud schemes and
provides contextual guidance for investigators - More efficient and accurate decisions at the point of claims first notice of loss (FNOL), including AI
document intake and analysis, and verification of claims details - More efficient use of human expertise thanks to insurance-trained AI that can handle many routines and
complex tasks - Support for compliance efforts including Know Your Customer (KYC) and Anti-Money Laundering (AML)
initiatives
- Industry challenge
- The solution
- Business benefits
- Hear from our partners
In today’s competitive environment, carriers, state funds, MGA’s, MGU’s, premium finance companies+ need to be able to offer Pay -As- You- Go solutions on lines of insurance with variable exposures such as payroll, sales, insurance values, etc. Building these capabilities and developing systems to gather the variable data necessary to calculate and collect premiums, is a daunting and time- consuming task that most carriers+ are not prepared to do on their own.
- Easy implementation within Sapiens’ platform based on a flexible, carefully developed approach to a PayGo solution that fits your processes and your needs
- Reductions in billing and collection expenses
- Various options of direct data collection of multiple exposures such as payrolls, sales, insured values, etc.
- Maximum transparency on exposure data during the policy period, helping to reduce audit and bad debt expenses, saving you time and money
- Industry challenge
- The solution
- Business benefits
- Hear from our partners
Property and Casualty insurance companies and claims adjusters need location data to exactly identify the structure they’re insuring. An address alone is insufficient for risk analysis. Many insurance companies struggle with large mapping providers that may only deliver a street front and sometimes not even the correct address. These errors lead to lost business, higher loss runs, and adjusters dispatched to incorrect locations.
- Carriers improve their loss ratio with accurate risk analysis with Smarty’s US Rooftop Geocoding
- Claims adjusters expedite First Notice of Loss (FNOL) and arrive at the right location with Smarty’s US Address Autocomplete
- Insurance agencies get more quotes and online conversions with Smarty’s US Address Autocomplete
- Industry challenge
- The solution
- Business benefits
- Hear from our partners
Digital disruption in today’s Insurance Industry has forced many companies to rethink traditional business models and processes. Due to the rise of mobile smartphones, tablets, apps, cloud computing capabilities, and privacy and security concerns, consumer expectations have shifted towards a need for communication, payment and information immediacy and safety. It is now time for insurers to evolve and harness this digital shift in order to attract and retain new and old customers.
Sapiens and SPLICE Software partner to provide streamlined billing, claims, marketing and customer experience communication solutions to insurers, that are automated through Sapiens property & casualty, and life, pension & annuities platforms. This partnership enriches the customer experience and gives insurers more direct control of their customer relationships, drives engagement, increases loyalty and operational savings.
- Decrease the time and costs associated with the claims process
- Increase the speed of payment on overdue accounts
- Decrease inbound call volumes
- Gather customer feedback with surveys at different customer
touchpoints - Improve the overall customer experience
- Offer choice and Opt-In and preference management
- Be up and running and see significant results within 90 days
- Industry challenge
- The solution
- Business benefits
- Hear from our partners
In competitive marketplaces, the need to identify and underwrite profitable risks and portfolios for sustainable top and bottom line growth becomes ever more critical for results and shareholder return. Underwriting inefficiencies, quality of data and fragmented data sources puts even more pressure on operational expenses and costs of acquisition, whilst the challenge of ESG within portfolios and at point of risk assessment is increasingly under scrutiny.
Commercial Insurance Insights, which runs on on Swiss Re plug-and-plug analytics platform Impact+, brings together P&C risk information and market insights covering over 100 million SME and Mid-Market companies globally, that can be accessed seamlessly via APIs with the data embedded with Sapiens’ underwriting workbench. Insights modules include Market Insights, Man-made and NatCat, Liability and Sustainability risk insights.
- Identify the most attractive target segments in granular industry and client level
- Extensive risk assessment with integrated Swiss Re risk models
- Sustainability risk assessment
- Portfolio data integration and benchmarking
- Single risk evaluation on fingertips
- Automatic due diligence on company evaluation